Student Support Services

Student Support Services
Our friendly and experienced staff, Director of Studies and teachers will assist students with educational matters or any enquirers they may have. To ensure that we offer proper support to all students, Students are encouraged to make an appointment with JEG student support services office or Principal to direct them in the right direction and ensure they receive proper support.
Student support services is the center point for all staff at JEG (Queen Anne English College-Queen Anne Business College).
Support Service may include giving information about:
✓ Provision of Student Support is a Focal Point for all Staff at JEG (Queen Anne English College and Queen Anne Business College).
✓ The Director of Studies, Trainers and Administrative Staff are available to assist Students with Educational Matters, or any Enquirers as requested.
✓ To ensure that we offer Relevant Support to Students, our Students are encouraged to book an Appointment with the JEG Student Support Services Office so that we can Direct them Accordingly, and ensure they Receive the Best Support available to them, including:
  • English Language Support
  • Academic Support and Counseling
  • Grievance Reviews
  • Student Accommodation Directives
  • Childcare Services Directives
  • Health Services Directives
  • Welfare Counseling
  • Banking, Shopping, Recreational, Religious and Living in Australia Guidance

✓ Academic support and counselling
✓ English language support
✓ Student Skills support
✓ Welfare counselling
✓ Grievance’s procedures
✓ Further studies assistance
✓ Designated international student advisers
✓ On-arrival reception and orientation programs
✓ Childcare, health, and counseling
✓ Student accommodation
✓ Prayer and worships rooms
✓ Banking, shopping, and food outlets
✓ Clubs, societies, sport and fitness facilities

Other Support Services

Emergency matters

✓ Contact details – 000
✓ Service details – Life-threatening situations, such as a car crash or a fire.
Local police – non-urgent matters
✓ Contact details – Call 131 444 (everywhere except Victoria).
✓ Service details – Police attendance for non-urgent matters.

Lifeline

✓ Contact details – 131 114
✓ Service details – Lifeline provides crisis support, suicide prevention, and mental health support services across Australia. These can include stresses from work, family, or society and physical and psychological wellbeing.
Kids Helpline

Kids Helpline

✓ Contact details – 1800 551 800
✓ Service details – If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry, or confused about things like your studies personal relationships, Kids Helpline offers free 24 hours, 7-day telephone counseling support (anonymous if you prefer).

Poison Information Centre

✓ Contact details – 131 126
✓ Service details – Provides advice on the management, assessment, and treatment of poisonous products, including non-prescription pharmaceuticals, household and industrial chemicals, and plant and animal venom.

Sexual Assault counseling service 

✓ Contact details – Search online for ‘rape crisis center’ in your home state
✓ Service details – If you, or anyone you know, has experienced or is at risk of sexual assault, call one of the state-based sexual assault counseling services. These provide a free 24 hours, 7 days a week telephone counseling service (anonymous if you prefer). Many are connected to hospitals or government health departments to help you if the assault has left you with injuries.