Notification to Our Stockholders (Students Agents,Staff and other interested parties)

Academic/Online Support

  • Online sessions have been scheduled.
  • You will receive an email with your session’s times.
  • If you haven't received this email by week 2 of the current term, please contact us immediately.
  • You must participate in these sessions.
  • Each session has a specific start and end time. You are unable to join anytime outside that time frame
  • Sessions will be recorded and published on ‘Moodle’ for each unit.
  • Other pre-recorded sessions will also be made available on ‘Moodl
  • Sessions will be recorded and will be made available on Moodle.
  • All unit material, power points, learners guide as assessment materials are now available on Moodle. If you have any problem login to Moodle, please contact us.
  • During live sessions, you are able to talk to your trainer and ask any questions.
  • You are also able to post your question on the unit discussion board. To do so, you need to sign into ‘Moodle’.
If you are having issues with signing in, and need to reset your password, please click on the following link: http://jeg.nsw.edu.au/?page_id=2298 If you are experiencing any further issues, feel free to contact us by either:
    • Sending us an email to support@qaec.nsw.du.au . We will get back to you as soon as possible.
    • Or contacting us directly by phone. Hours available for this service are: Monday to Thursday 11am-2pm.
    • Through the website, you are also able to fill in the inquiry form and we will get back as soon as we can.
  • You need to sign into your ‘Moodle’ account.
  • Moodle Login Details have been sent to your personal email at the beginning of your course.
  • If you forgot your password, find the following link on how to Reset Moodle Password http://jeg.nsw.edu.au/?page_id=2298
  • Feel free to send an email to support@qaec.nsw.edu.au if you are still experiencing issues with signing in
  • Moodle Guide is available under each unit to help you on how to use Moodle
  • Pre recorded Videos sessions will be available on Moodle inside your Current unit. Please ensure to check frequently.
  • Please send us an email to support@qaec.nsw.edu.au .
  •  list of all available live support sessions will be emailed to all students
  • An email will be sent to your Personal email and your college email with the next available session.
  • Your trainer will advise you during the online sessions about your assessment due dates for the study unit.
  • When you log into Moodle, you will find on the unit folder all details regarding the unit delivery and assessment due date.
  • You can ask your trainer for feedback regarding your assessment before your final submission.
  • For reassessment: Please contact academic support by email at request@qaec.nsw.edu.au
  • More details regarding the reassessment process will be made  available soon on our website
  • Results will be emailed to you every term. Usually 1 week after the term break.
  • No results will be provided over the phone.
  • Trainers and assessors will arrange more assessment feedback session upon request
 

Student Services/Requests

  • I don’t have a laptop?
  • My computer at home is not working?
  • I don’t have Internet Access?

We understand all that. Don’t worry. You can access our study center computer lab during those hours.

Bankstown: from 11 AM till 2 PM (Monday till Thursday (except public holidays).

Sydney CBD: from 5.30 pm till 7.30 pm. (Monday till Thursday (except public holidays.

To reset your Moodle Account Password please check this link http://jeg.nsw.edu.au/?page_id=2298
  • Please call us (02 9707 4840).
  • Mail us support@qaec.nsw.edu.au

 

Fees /Payments

  • Is there any Support from the college during COVID-19?
  • I can’t pay my fees in full?
  • I can’t pay my fees on time?

We are offering the following financial support package for the Current term (13/4/2020 to 20/7/2010)

    • If you can’t pay o full, you can pay by installment. Talk to/Call us to arrange a specific payment plan for your current term fees.
    • No Late fees will apply this term
    • Special discounts apply this term (VET students this term will pay will pay only $1250-ELICOS students will pay $145/week this term)