Online Library

Student Support Services

Student support services is the center point for all staff at JEG (Queen Anne English College-Queen Anne Business College).

Our friendly and experienced staff, Director of Studies and teachers will assist students with educational matters or any enquirers they may have.
To ensure that we offer proper support to all students, Students are encouraged to make an appointment with JEG student support services office or Principal to direct them in the right direction and ensure they receive proper support.

Support Service may include giving information about:

 Academic support and counselling
 English language support.
 Student Skills support.
 Welfare counselling
 Grievances procedures
 Further studies assistance
 Designated international student advisers.
 On-arrival reception and orientation programs.
 Childcare, health and counseling.
 Student accommodation.
 Prayer and worships rooms.
 Banking, shopping and food outlets.
 Clubs, societies, sport and fitness facilities.

Other Support Services

Emergency matters
• Contact details – 000
• Service details – Life threatening situations, such as a car crash or a fire.
Local police – non urgent matters
• Contact details – Call 131 444 (everywhere except Victoria).
• Service details – Police attendance for non-urgent matters.

Lifeline
• Contact details – 13 11 14
• Service details – Lifeline provides crisis support, suicide prevention and mental health support services across Australia. These can include stresses from work, family or society and physical and mental wellbeing.
Kids Helpline
Kids Helpline
• Contact details – 1800 551 800
• Service details – If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hours, 7-day telephone counseling support (anonymous if you prefer).
Poison Information Centre
• Contact details – 131 126
• Service details – Provides advice on the management, assessment and treatment of poisonous products including non-prescription pharmaceuticals, household and industrial chemicals, and plant and animal venom.
Sexual Assault counseling service
• Contact details – Search online for ‘rape crisis centre’ in your home state
• Service details – If you, or anyone you know, has experienced or is at risk of sexual assault, call one of the state-based sexual assault counseling services. These provide a free 24 hours, 7 days a week telephone counseling service (anonymous if you prefer). Many are connected to hospitals or government health departments to help you if the assault has left you with injuries.